Our physical shop as well as our online store cooperate mostly with DPD Courier but also with other similar shipping companies. Shipping costs are calculated at the checkout page based on the customers shipping address.
If the customer wishes to send his order to an overseas country, then there may be additional charges that are not counted automatically upon completion of the order. Shipments to overseas countries are only made after consultation and payment using cash on delivery method is NOT possible.
If the customer wishes the products to be shipped with a shipping company of his/hers choice then a reference should be made before completing the order in the comments field. In the case in question, the fees are charged to the customer and may be different from the shipping charges provided by BeYoursFashion.
Our online store also offers free shipping on orders over 299 Lei. This offer is valid only for shipments within Romania and the price refers only to the product total count excluding shipping costs.
Orders can be shipped from our store within 4 working days, except in a few cases where the product is not readily available. In this case, the customer will be informed immediately by a representative of our company. The time of delivery to the customer varies depending on the shipping address, the volume of the goods, in case of difficult weather conditions and / or various other unforeseen circumstances.
Products always travel on behalf of and under the responsibility of the customer. Our company assumes no responsibility for any damages that may be caused during transportation. Upon receipt of the products and in case there are obvious signs of abuse or tampering of the package, the customer is obliged to contact the company in the presence of the carrier in order to carry out further research on the matter.
You may notice some of the following indications within the product pages listed for your information regarding the product status and are described as follows:
|In Stock||The product is available in one or more of our warehouses but is not available directly at our store. It can only be available in our physical shop upon arrangement.|
|Ready||The product is ready in our store and you can come and pick it up at any time.|
|Upon Request||The product is available only via an on-line order and has an average wait time of 1-3 weeks.|
|Pending||The product is deficient both in our store and in our warehouses. It can be received over a period of more than 3-4 weeks.|
|Out of Stock||The product is no longer available either because the code has been removed directly from the factory or it will take longer than 6 months for restock.|
After completing your order, you will be immediately informed by email about its progress. Your email will show one of the following statements describing the progress of your order.
|On hold||Your order has been received and payment is due (if a bank deposit payment method is selected).|
|Processing||Your order has been received and processed by our staff.|
|Complete||Your order has been shipped from our store and received from the shipping company.|
|Cancelled||Your order has been canceled either automatically by the system, by you or by one of our representatives.|
|Refund||We have done the necessary actions after a failed order to get your money back.|